Administration & Business Operations / 17-01

Kunal Menon · Operations Manager

Make everyday delivery work better.

Service operations, capacity planning and process ownership. A portfolio of considered decisions, practical work and clear contribution.

Explore selected work ↗

Kochi, India / 11 years in this sample career

Operations organising deskORIGINAL DESIGN STUDY / 2026

Professional focusOperations Manager

Career narrative11 years · 3 appointments

Evidence, not just a titleService / workflow

01 / Selected work

Operational improvement work.

What needed to change, the individual contribution and what was prepared for review. Both examples are fictional demonstrations.

01Service / workflow
Illustrative work example

Service workflow reset

Requests moved between teams without a clear completion definition.

Contribution

Mapped the service flow and introduced ownership and handoff criteria for each stage.

Handover material

Process map and operating playbook

Review approach & boundaries +

Review the stated work against the agreed brief, check the supporting records and identify unresolved questions. The described contribution does not represent the whole team's work.

This is an invented demonstration. No client artefact, verified result, published credit or independent acceptance record is attached.

02Operating records
Illustrative work example

Capacity planning cycle

Work allocation depended on last-minute availability.

Contribution

Built a workload review using agreed demand categories and coverage constraints.

Handover material

Capacity view and weekly review agenda

Review approach & boundaries +

Review the stated work against the agreed brief, check the supporting records and identify unresolved questions. The described contribution does not represent the whole team's work.

This is an invented demonstration. No client artefact, verified result, published credit or independent acceptance record is attached.

02 / Expertise

The tools behind the practice.

Operations Manager with an illustrative 11-year career focused on service operations, capacity planning and process ownership. Core strengths include Process mapping, Capacity planning and SOP design. Selected examples describe the challenge, contribution and handover materials.

Process mapping

Capacity planning

SOP design

Team coordination

Service metrics

Escalation management

03 / Experience

A career built through practice.

Responsibility, scope and collaboration across three illustrative appointments.

Jul 2022 - Present

Operations Manager

Asterline Business Services
Kochi, India · Fictional employer

Delivered defined workstreams in service operations, capacity planning and process ownership, coordinating reviewers and delivery partners.

Mapped the service flow and introduced ownership and handoff criteria for each stage.
Built a workload review using agreed demand categories and coverage constraints.
Maintained service / workflow and made unresolved questions visible before handover.

Jul 2018 - Jun 2022

Operations Manager

Northmere Business Services
Kochi, India · Fictional employer

Built a scoped practice in service operations, capacity planning and process ownership, with a defined review process.

Used process mapping and team coordination on assigned work; recorded decisions so colleagues could understand the approach.
Prepared handover materials and incorporated specialist feedback before closing the workstream.

Jul 2015 - Jun 2018

Operations Coordinator

Cedarfield Business Services
Kochi, India · Fictional employer

Built foundations through supported assignments, observation and practical feedback.

Assisted with capacity planning and service metrics, checking work with an experienced reviewer.
Kept organised work records and developed clear handover habits through supervised practice.

04 / Credentials

Learning that informs the work.

All institutions, qualifications and learning records below are fictional. No independent credential verification is represented.

Education

2013 - 2015

MBA in Operations Management

Asterbridge Institute of Professional Studies

Specialist study with a practice focus on process mapping and capacity planning.

2009 - 2013

Bachelor-level study in the relevant discipline

Cedarhaven College of Applied Studies

Foundation study, practical assignments and supervised learning. Fictional institution and qualification record.

Languages

English - professional working · Hindi - professional working

Continuing professional development

2024

Process mapping - advanced practice workshop

Scenario exercises and peer review in service operations, capacity planning and process ownership.

2025

Team coordination - reflective practice seminar

Applied learning reviewed through a bounded example and a written reflection.

Learning activities, not professional licences.

Work focus: Service operations, capacity planning and process ownership
Evidence status: Illustrative work descriptions; no source artefacts attached
Contribution scope: Owned the stated workstream, not all team outcomes

05 / Next conversation

Let's talk about the work ahead.

Open to conversations about relevant opportunities - sample status

kunal.menon@example.comExample address only. This page does not send an enquiry.

Kochi · India
Web CV + purpose-designed document CV