Customer Service & Success
Vivaan Menon
Technical Support Specialist
Technical troubleshooting and reproducible issue investigation.
Professional profile
Technical Support Specialist with an illustrative 11-year career focused on technical troubleshooting and reproducible issue investigation. Brings together log analysis, api troubleshooting and sql with practical delivery experience. Selected work below shows the problem, my contribution and the handover material rather than unsupported performance claims.
Professional experience
Technical Support Specialist
Asterline Customer Solutions
Responsible for scoped technical troubleshooting and reproducible issue investigation work, coordinating the relevant reviewers and delivery partners.
- Created a safe evidence checklist and reproduced failures in a test environment.
- Documented symptoms, prerequisites and validated fixes without publishing sensitive client data.
- Maintained escalation & evidence and made unresolved questions visible before handover.
Technical Support Specialist
Northmere Customer Solutions
Developed hands-on experience across technical troubleshooting and reproducible issue investigation, with a defined review process.
- Used log analysis and issue reproduction on assigned work; recorded decisions so colleagues could understand the approach.
- Prepared troubleshooting articles and review record and incorporated specialist feedback before closing the workstream.
Customer Service Associate
Cedarfield Customer Solutions
Built foundations through supported assignments, observation and practical feedback.
- Assisted with api troubleshooting and knowledge writing, checking work with an experienced reviewer.
- Kept organised work records and developed clear handover habits through supervised practice.