Customer Service & Success
Yash Menon
Customer Support Executive
Customer enquiries, issue ownership and service documentation.
Professional profile
Customer Support Executive with an illustrative 11-year career focused on customer enquiries, issue ownership and service documentation. Brings together ticket handling, written communication and knowledge bases with practical delivery experience. Selected work below shows the problem, my contribution and the handover material rather than unsupported performance claims.
Professional experience
Customer Support Executive
Asterline Customer Solutions
Responsible for scoped customer enquiries, issue ownership and service documentation work, coordinating the relevant reviewers and delivery partners.
- Reworked response templates around the issue, required information and next update.
- Checked instructions against the current product and routed technical corrections for review.
- Maintained customer need and made unresolved questions visible before handover.
Customer Support Executive
Northmere Customer Solutions
Built a scoped practice in customer enquiries, issue ownership and service documentation, with a defined review process.
- Used ticket handling and issue triage on assigned work; recorded decisions so colleagues could understand the approach.
- Prepared article revision log and support checklist and incorporated specialist feedback before closing the workstream.
Customer Service Associate
Cedarfield Customer Solutions
Built foundations through supported assignments, observation and practical feedback.
- Assisted with written communication and escalation, checking work with an experienced reviewer.
- Kept organised work records and developed clear handover habits through supervised practice.