Administration & Business Operations
Kunal Menon
Operations Manager
Service operations, capacity planning and process ownership.
Professional profile
Operations Manager with an illustrative 11-year career focused on service operations, capacity planning and process ownership. Brings together process mapping, capacity planning and sop design with practical delivery experience. Selected work below shows the problem, my contribution and the handover material rather than unsupported performance claims.
Professional experience
Operations Manager
Asterline Business Services
Responsible for scoped service operations, capacity planning and process ownership work, coordinating the relevant reviewers and delivery partners.
- Mapped the service flow and introduced ownership and handoff criteria for each stage.
- Built a workload review using agreed demand categories and coverage constraints.
- Maintained service / workflow and made unresolved questions visible before handover.
Operations Manager
Northmere Business Services
Built a scoped practice in service operations, capacity planning and process ownership, with a defined review process.
- Used process mapping and team coordination on assigned work; recorded decisions so colleagues could understand the approach.
- Prepared capacity view and weekly review agenda and incorporated specialist feedback before closing the workstream.
Operations Coordinator
Cedarfield Business Services
Built foundations through supported assignments, observation and practical feedback.
- Assisted with capacity planning and service metrics, checking work with an experienced reviewer.
- Kept organised work records and developed clear handover habits through supervised practice.